Privacy Policy

Last updated: June 07, 2026

1. Introduction

Welcome to LopiPay. We respect your privacy and are committed to protecting your personal data. This privacy policy will inform you about how we look after your personal data and tell you about your privacy rights.

2. Data We Collect

We collect and process the following types of personal data:

Identity Data: First name, last name, date of birth, ID/passport number
Contact Data: Email address, telephone number, billing address
Financial Data: Bank account details, payment card details, transaction history
Technical Data: IP address, browser type, device information, usage data
Profile Data: Username, password, preferences, feedback

3. How We Use Your Data

We use your personal data for the following purposes:

To provide and maintain our payment services
To process your transactions and manage your account
To comply with legal obligations and prevent fraud
To communicate with you about your account and services
To improve our services and develop new features
To send you marketing communications (with your consent)

4. Legal Basis for Processing

We process your personal data based on:

Contract: Processing necessary to perform our services
Legal Obligation: Compliance with financial regulations and KYC/AML requirements
Consent: Marketing communications and cookies (where required)
Legitimate Interests: Fraud prevention and service improvement

5. Data Sharing

We may share your data with:

Payment processors: To process transactions
Banks and financial institutions: To facilitate payments
Regulatory authorities: When required by law
Service providers: Who assist in providing our services
Fraud prevention agencies: To detect and prevent fraud

We never sell your personal data to third parties.

6. Data Security

We implement appropriate technical and organizational measures to protect your personal data, including:

256-bit SSL encryption for data transmission
Secure data storage with encryption at rest
Regular security audits and penetration testing
Access controls and authentication mechanisms
Employee training on data protection

7. Data Retention

We retain your personal data for as long as necessary to provide our services and comply with legal obligations. Typically:

Account data: Retained while your account is active
Transaction records: 7 years (as required by financial regulations)
Marketing data: Until you withdraw consent

8. Your Rights

Under GDPR, you have the following rights:

Right to access: Request copies of your personal data
Right to rectification: Request correction of inaccurate data
Right to erasure: Request deletion of your data
Right to restrict processing: Request limitation of processing
Right to data portability: Receive your data in a structured format
Right to object: Object to processing of your data
Right to withdraw consent: Withdraw consent at any time

To exercise these rights, contact us at privacy@lopipay.com

9. Cookies

We use cookies and similar technologies to improve your experience. You can control cookies through your browser settings. For more information, see our Cookie Policy.

10. International Transfers

Your data may be transferred to and processed in countries outside the EU. We ensure appropriate safeguards are in place, such as Standard Contractual Clauses.

11. Changes to This Policy

We may update this privacy policy from time to time. We will notify you of any significant changes by email or through our platform.

12. Contact Us

If you have questions about this privacy policy or our data practices, contact us:

Email: privacy@lopipay.com
Address: Hlavná 123, 811 01 Bratislava, Slovakia
Data Protection Officer: dpo@lopipay.com